Your privacy is important to Grease Monkey. This privacy statement provides information about the personal information that Grease Monkey collects and how Grease Monkey uses that personal information.

1. About us

This website (greasemonkey.cc) is owned and operated by Grease Monkey, with offices at 5 Napier Square, Livingston, Scotland, EH54 5DG and Unit 14, The IO Centre, Hatfield, England.

Grease Monkey is committed to protecting your privacy and maintaining the security of any personal information received from you. We adhere to the requirements of UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

2. Definitions

Unless the context otherwise requires, the following expressions have the meanings set out below:

"Affiliate" means organisations we partner, work or associate with.

"Control" means ownership, directly or indirectly, of at least fifty per cent (50%) of the voting rights in an entity, and "controlling" and "controlled" have corresponding meanings.

3. Data Protection contact

Due to the type of data we collect and the nature of our business, we are not required to appoint a Data Protection Officer. Our information security manager will be happy to deal with any queries or requests regarding the data we hold about you. They can be contacted by email at [email protected] or by post to Information Security Manager, Grease Monkey, 5 Napier Square, Livingston, Scotland, EH54 5DG.

4. Information we collect about you and how we use it

You may be asked to provide personal information on our website to access certain content, place an order, request a quote, or open an account. We may collect your name, email address, company name, telephone number, delivery and billing addresses, industry details, project requirements, and other business-related information.

If you place an order through our shop, we collect the information needed to process and fulfil that order, including payment details (handled by our payment processor) and delivery information.

We do not collect sensitive information (also known as special categories of information) about you.

We collect some information from cookies and similar technologies which allows us to understand how you arrive on our website, and how you use and navigate around it so we can improve the site. We obtain some information from Google Analytics and Google Tag Manager.

5. What we do with your information

We use your personal information for several purposes including:

To provide our products and services, fulfil orders, deliver products, respond to enquiries, and manage your account.

For administration purposes, which means we may contact you for reasons related to your order, account, or a service you have signed up for, including letting you know that the website has been suspended for maintenance.

To provide personalised communications. Where we provide personalised services, we may analyse the information you supply, as well as your activity on our services, so we can offer a more relevant, tailored experience.

A certain amount of advertising is tailored to the individual based on browsing and purchase habits. This is a common practice known as online behavioural advertising.

We may show you relevant advertising on third-party sites. See section 7 on marketing.

To contact you about a submission you have made, including any content you provide.

We use IP addresses and device identifiers to identify the location of users, establish the number of visits from different countries, limit advert frequency, and personalise content and emails.

For analysis and research to improve the products and services we offer.

We may use and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes.

6. What if I don't provide some or all of the information requested?

The impact will depend on what information you withhold, but the main impacts may be:

We may not be able to respond fully to enquiries you make or process orders you place.

We cannot personalise the service you receive, so you may have to search more for the content or products you are interested in.

We won't be able to limit online adverts to products or services you have shown interest in, so you may receive adverts that are not relevant to you.

You can withhold marketing consent at any time. This will only stop you from receiving marketing. It will not impact any other service we provide.

7. Will you be contacted for marketing purposes?

We use your personal information to update you about new products and services by post, email, and SMS text message. We will only contact you with your consent. You will provide this either when you fill in a form to provide your data, by signing up for a newsletter, or when you call us.

We may personalise the message content based on the information you provide and your use of greasemonkey.cc.

We may use the information we hold about you to show you relevant advertising on third-party sites such as Facebook, Google, Instagram, and LinkedIn. This could involve showing you an advertising message where we know you have previously visited greasemonkey.cc or have used our products and services.

You can withhold consent and opt out of receiving such communications at any time by not giving your consent on the form (paper or web) that collects your details, or by telling our team when you call. You can also update these options by contacting us at [email protected] or by post to Information Security Manager, Grease Monkey, 5 Napier Square, Livingston, Scotland, EH54 5DG.

We will always provide you with a way of opting out of receiving future marketing messages from us, each time we send them to you.

8. What grounds (legal basis) are we processing the data under?

There are several grounds we process your data under:

Contractual: we need the information to perform the contract for products and services you have requested or ordered, including payment, delivery, and installation.

Legal: should we be legally required to contact you concerning a product, for example a product recall or safety notice.

Legitimate interest: this allows us to manage the customer relationship effectively and improve the services we provide by better understanding how our website and products are used.

Consent: where you have given us consent to market to you.

9. Sharing your information with third parties

We may from time to time provide your personal information to third parties to deliver our products and services. These include payment processors, card validation providers, delivery and installation partners, providers of our website hosting and customer relationship management systems, and service providers who assist with our marketing campaigns. They do not decide what is done with your data and only process it on our behalf.

Some of these third parties may be located outside the United Kingdom. Where this is the case, we only use providers that maintain adequate protection for your information.

When transferring personal information outside the UK, we only do so under one of the legally recognised transfer mechanisms, which include:

The country in question has been deemed adequate for data transfer by the UK government (an adequacy regulation).

The contract for data processing contains the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Binding corporate rules approved by the Information Commissioner's Office.

Where data is transferred to the United States, this may include providers certified under the UK Extension to the EU-US Data Privacy Framework.

We will not provide your data to other third parties for their own marketing purposes unless you have specifically consented to this. You can withhold or withdraw this consent at any time by contacting us at [email protected] or by post to Information Security Manager, Grease Monkey, 5 Napier Square, Livingston, Scotland, EH54 5DG.

10. Cookies and web browser information

This website uses cookies. For more information about how we use cookies and how to manage them, please see our cookie policy.

Currently, we are not able to react to "do not track" signals set in the browser. If you wish to opt out of tracking, we suggest using browser-level tracking protection or an ad-blocking extension.

11. What if I am aged under 18?

If you are aged 18 or under, please get your parent or guardian's permission before you provide any personal information to Grease Monkey, as this website is not aimed at under 18s.

12. How we protect your information

We follow strict security procedures in the storage, use, and disclosure of information you have given us, to prevent unauthorised access, loss, misuse, or alteration of your personal information in line with UK data protection legislation. These include access control, firewalls, and virus-checking procedures.

You are responsible for keeping any confidential passwords or login details we issue or that you set for your account secret. While we take steps to ensure the security of your information, there is a risk that information transmitted over the internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at [email protected].

We also recommend that if you use a shared or public computer, you close your browser when you have finished your session.

13. How long we hold your data for

Some of the information you provide to us is necessary to carry out repeated tasks, such as verifying your identity when signing in to your account. We will keep this information for as long as you remain a registered user or active customer, plus a reasonable period (approximately 24 months) beyond this to deal with queries or issues.

Some information may be required for longer periods, such as financial information for HMRC purposes, usually a maximum of seven years.

We may retain anonymised information for analytical purposes.

14. Your rights regarding your personal information

Under data protection law, you have a number of rights with respect to your personal information:

Correcting your information

You are entitled to have your personal information updated to ensure it is accurate and up to date.

Withdrawing consent

You have the right to withdraw your consent to any processing currently being done under your consent, such as marketing.

Obtaining a copy of your information

You are entitled to receive a copy of the personal information we hold about you.

Deleting your information

You can request that we delete your personal information in certain circumstances. These will be specific to each case.

Data portability

You are entitled to have us transfer to another controller the personal information that you have provided to us.

Restricting processing

You can request a restriction on the processing of your data in some limited circumstances, for example concerns over data accuracy, or where we no longer need to hold your data but you have requested its retention to aid you in a legal matter.

Right to object to processing

You are entitled to request that we stop processing your data for marketing purposes, and in other limited circumstances, such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content (also known as profiling).

You can activate any of these rights by contacting us at [email protected] or by post to Information Security Manager, Grease Monkey, 5 Napier Square, Livingston, Scotland, EH54 5DG.

15. Sale of the business

Should all or part of the Grease Monkey business be sold to or taken over by another organisation, your personal information may transfer to that other organisation as part of the sale or takeover agreement.

16. Right of complaint to the Regulator for Data Protection

UK data protection law is regulated and enforced by the Information Commissioner's Office (ICO). You have the right to raise a concern or complaint with the ICO if you have any concerns about how your personal information or privacy is treated. You can do this via:

The ICO's website (https://ico.org.uk/concerns), where you can follow the links or use the online live chat.

The ICO helpline on 0303 123 1113.

Email: [email protected]

Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

17. Links to third party websites

Our website may contain links to other websites belonging to third parties which are not covered by this privacy policy. If you click through to a third party website, please make sure you read the privacy policy for that website.

18. Updates to this policy

We may update this policy at any time without notice. We will tell you we have updated the policy by posting an announcement on the website. By continuing to use the website after we have posted a notice informing you of an update, you accept the changes to this policy.

19. Contacting us

If you have any questions about privacy or wish to update your details or action any of your other data rights at any time, please contact us using [email protected].

Contact

If you have any questions about this privacy policy or Grease Monkey's treatment of your personal information, please contact us by email at [email protected] or by post to Information Security Manager, Grease Monkey, 5 Napier Square, Livingston, Scotland, EH54 5DG.